Policy

Shipping

Regarding products made and shipped from the USA

Most of our t-shirts, sweaters, hoodies and caps are made in USA. They usually are printed after you place an order, so kindly allow between 3 to 7 business days for production before they are shipped.

For other products made in Ghana/Africa that we stock in the USA, they are shipped no later than 3 days after placing order, and will arrive between 3 to 7 business days (according to shipping method/type chosen and your location)

 

Regarding products shipped from Africa

Other products are hand-made from our partners in Ghana / Africa. They are usually made to order, and so production on will begin after you place your order. If the products are already made and would require only shipping, we will give that information in our product description page. Shipment of products from Ghana / Africa usually take up to 21 days to arrive. Express shipping is available.

 

Returns & Exchanges

You have 30 calendar days to return/exchange an item from the date you received it. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Only defective, damaged, or unusable items are eligible for return or exchange. Ordering the incorrect size is not considered for a return/exchange. Please visit the size guide section of our website for more help with selecting the appropriate size. Client will be responsible for all return shipping costs during the return/exchange process.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

For more information please email: info@colourfro.com