Shipping & Returns

SHIPPING POLICY

Last updated: November 2025

At Colourfro, every order is created with care. Here’s what to expect when shopping with us:

1. Made-to-Order Production

Most of our items are produced using a print-on-demand service. This means:

  • Your order is made once it’s placed

  • This reduces waste and ensures the best quality

  • Production times vary by item, but most are completed within a few days

If a product is not made-to-order, the item page will clearly state the estimated processing and shipping timeframe.

2. Shipping Locations

We ship from the United States to both the U.S. and worldwide.

3. Delivery Times

Shipping times vary depending on destination.

Once production is complete and your order is shipped:

  • United States: 5–10 business days

  • International: Shipping times vary by country and carrier

Shipping rates are calculated at checkout based on location and product type.

4. Tracking

Once your order ships, a tracking number will be emailed to you.

5. Customs & Import Fees

International customers are responsible for any customs fees, duties, or taxes required by their country.

 

RETURN & REFUND POLICY

We want you to love your Colourfro purchase. If something isn’t right, here’s how we handle it:

1. Returns & Refunds Eligibility

We only accept returns or issue refunds if:

  • The item arrives damaged, or

  • There is a printing error or production issue

To qualify:

  • The item must be unused and in the same condition as received

  • You must contact us within 7 days of receiving your order

  • Proof of issue (photos/video) may be required

2. Customer Responsibility

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

3. Refund Options

Depending on the situation, we offer:

  • A full refund (minus shipping), or

  • A replacement item where possible

4. Non-Returnable Items

Because our products are made-to-order, we cannot accept returns for:

  • Wrong size ordered

  • Buyer’s remorse

  • Products used or worn

5. How to Start a Return

Email us at [your support email] with:

  • Order number

  • Description of issue

  • Photos of damage or error

We’ll review your request and respond with the next steps.